FOUND SPACE TRADING PTY LTD
Shipping & Installation Policy

At Found—Space, we are dedicated to ensuring that your wellness journey is as seamless as possible, from purchase to setup. This page outlines our updated shipping and installation policy, effective June 1st. Please read through to better understand our new pricing structure and services.

As part of our commitment to providing top-tier service, we now have a more transparent and accurate pricing model for shipping and installation. Starting June 1st, all sauna and cold plunge purchases will be subject to delivery and installation fees based on your location.

What You Can Expect:

• Saunas: Delivery and installation of your sauna will be provided by our professional team.

• Cold Plunges: Our expert team will deliver and install your cold plunge, ensuring everything is set up and ready to use.

For the majority of our customers, this will involve a straightforward delivery and installation process. However, for certain locations, additional fees may apply based on distance and the complexity of the installation.

Updated Pricing for Delivery & Installation

For Saunas:

• Metro Areas (within 100km of the following postcodes):

  • $750 for sauna delivery and installation

  • Postcodes: 3133, 4500, 2135

• Regional and Interstate Areas (outside 100km of the above postcodes):

  • $1,200 for sauna delivery and installation

  • WA, TAS, SA: $1,200 for saunas

  • NT will require a custom quote by our operations team

For Cold Plunges:

• Metro Areas (within 100km of the following postcodes):

  • $550 for cold plunge delivery and installation

  • Postcodes: 3133, 4500, 2135
    
    

• Regional and Interstate Areas (outside 100km of the above postcodes):

  • $900 for cold plunge delivery and installation

  • WA, TAS, SA: $900 for cold plunges

  • NT will require a custom quote by our operations team

Additional Charges for Multiple Units

If you’re purchasing multiple saunas or cold plunges (not part of a bundle), an additional 25% fee will apply to the installation and delivery charges. This fee ensures that we are able to accommodate the additional complexity of larger installations.

Why the Change?

While delivery and installation have always been a part of our service, the cost has historically been included in the retail price. As our business has grown, the logistics costs of delivering and installing high-end wellness equipment have become more variable. This change helps us manage those fluctuations and continue providing the exceptional service you expect from Found—Space.

At Found—Space, we don’t just deliver your sauna or cold plunge—we ensure that your wellness experience is set up for long-term enjoyment. We provide a professional, reliable installation service that goes beyond the basics. Our Found—Space technicians will handle everything from delivery to installation, and ensure you’re fully onboarded with the knowledge you need to begin your wellness journey.

What’s Included in Your Installation:

• Timely, careful, and professional installation

• A demonstration of the FS-1 Control System & Found—Space app for easy operation

• Removal of all packaging materials for a clean setup

• Cleaning of sauna glass to ensure clarity and aesthetic appeal

• General tidying of the surrounding area, leaving your space ready to enjoy

With our service, you won’t just get a product—you’ll get an experience designed to inspire a longer, healthier life.

What About Installation for Remote Locations?

For remote areas outside of major metropolitan zones (especially WA, TAS, SA, and NT), we will provide a tailored quote for both delivery and installation. Please reach out to our team directly for more details.

Your Next Steps

Once you’ve made your purchase, we will provide you with a detailed breakdown of the delivery and installation costs based on your location. We aim to make the entire process as clear and smooth as possible, so you’re fully informed before proceeding.

Questions or Concerns?

If you have any questions about our updated shipping and installation fees, or if you’d like to discuss specific requirements for your delivery, please don’t hesitate to get in touch with our team. We’re here to help ensure that your Found—Space products are delivered and set up with care.